At our shop your complete satisfaction is our top priority, we offer the return and exchange instruction. Before you wish to return goods, please contact us via email to discuss the problem you are having first. Below are the details of return policy of our e-store.
If for any reason you were not satisfied with an item, you can return it and claim for a refund. Please return to us within 7 days (from the date of receipt). Non-faulty items must be returned in their original, undamaged packaging and must be in an unused condition. All returned items are subject to a 35% cancellation fee (the shipping fee and bank commission). We are not responsible for the return shipping fee. Hope you can understand.
Please feel assured that all products we have checked the quality of our e-store Quality Control personnel before we ship.
We wish you to be entirely satisfied with every purchase made from our website and make every effort to offer you excellent quality, value and service at all times.
If you wish to exchange an item you have decided not to keep it, please contact our customer service representatives by e-mail at first within 21 days (from the date of purchase). We will exchange for you and reship, But you are responsible to pay the second shipping fee.Ensure that your name, address, phone and other information is correct. All goods must be in a new and unused condition together with a copy of your original receipt. If you are in any doubt, please contact our customer service representatives by e-mail. We are here to help you. We recommend that all items returned to us be sent recorded delivery with insurance paid as a minimum. We are not responsible for the lost or stolen packages in transit.
Please note shipping fees required to be paid for returned items are the responsibility of the customer (Unless the fault was caused by us).
If you want to cancel the order, please inform us via e-mail immediately, but according to our e-store policies you have to pay 10% cancellation fee. However, once your order was shipped out, we can not cancel your order for you. Hope your understanding.